Mphasis Recruitment Drive; Hiring Technical Support Engineer – Apply Now

Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. We have been recently felicitated by the economic times as the most distinguished digital company 2015. We have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings. Candidates can apply through the official link given below

Name of the Organization: Mphasis

Requisition ID: 599823

Positions: Technical Support Engineer - Service Desk

Location: Pune & Bangalore

Salary: As per company Norms

Educational Qualifications:

• Any graduate
• No certification required.
• Candidates with a 0 - 2 years of Service Desk experience – Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.

Technical Skills:

Operating Systems, Desktop, Laptop, MDM, Office 365, Password reset management, MS Office, Printer, COTS Applications, Exchange Server, VPN, VOIP, other end devices and SharePoint.

Management Skills:

• Active listening and probing skills
• Effective business communication skills
• Navigate through ticketing tools and knowledge base articles.

Behavioral Skills:

• Receptive for feedback and willing to learn.
• Positive attitude and team player

Skills:

• PRIMARY COMPETENCY: Service Desk
• PRIMARY SKILL : Technical Troubleshooting L1
• PRIMARY SKILL PERCENTAGE : 60
• SECONDARY COMPETENCY : Service Desk
• SECONDARY SKILL : End User Experience Management
• SECONDARY SKILL PERCENTAGE : 40

Apply Link – Click Here

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