NatWest Recruitment Drive; Hiring Analyst – Apply Now

Join NatWest as a Customer Service & Operations Analyst. NatWest will look to you to deliver successful outcomes for your customers by investigating their queries and understanding their needs. You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries. You’ll be able to showcase your knowledge and enthusiasm as you deal with a variety of different customers on a daily basis. They are offering this role at senior analyst level. Candidates are advised to apply soon, before the link expires

Name of the Organization: NatWest

Requisition ID: R-00238956

Positions: Customer Service & Operations Analyst

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Graduate or Equivalent

Skills Required:

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills to deliver to deadlines.

You’ll also demonstrate:

• An awareness of changes in trends, policies and regulations
• An understanding of our industry and its customers
• Experience of managing stakeholder relationships

Job Description:

As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.

Responsibilities:

• Authorising and investigating all transactions to our KPIs
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes which could be automated or enhanced to improve the customer and business experience

Apply Link – Click Here

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