Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases. Candidates can apply through the official link given below
Name of the
Organization: Nokia
Requisition
ID: 10282
Positions: Solution
Engineer
Location: Bangalore (Hybrid)
& Noida
Salary: As per
company Norms
Required
Skills & Qualifications:
- Degree in Telecommunications, IT or related field;
- Relevant experience in Linux Administration, along with Installation and Commissioning of servers in live environment;
- Intermediate Technical knowledge on mobile networks;
- Good knowledge of Linux commands, processes and scripting.
- Programming knowledge in Python/Shell.
- Knowledge of IP and telecommunication networks.
- Trace & log file analysis tools (wireshark, AWK, KSAR, SoapUI)
- knowledge in Postgres/ Oracle / Informix / MySql / LDAP Databases
- Knowledge on Cloud solutions (Openstack/VMWare/Docker/Kubernetes)
- Availability to travel, and to work under pressure with SLA in mind.
- Availability to work in shifts and/or in different time zones.
- Able to work and produce targeted results with minimal supervision.
- Good understanding of System dependencies & dimensioning for Software Applications performance and availability.
- Good Communication English Mandatory.
- Problem Solving & Decision Making
Job Description:
Care
(CAR) comprises the support of customers (in line with contractual service
agreements) and internal Nokia stakeholders in pre- and post-sales activities
with technical and non-technical topics, including first level contact with
customers for software and hardware incidents or requests. Ensures readiness of
service delivery and covers the provision of recommendations to product houses
on design for serviceability aspects. Contains escalation of key issues to
appropriate functions.
Roles &
Responsibilities:
- Perform technical tasks for customer projects according to project plan
- Technical support according to project plan
- Work with the developing team and the integration team to deliver the customized solutions
- Work with the support team to deliver the support to the customized solutions
- Manage the network configuration (Installation, commissioning)
- Manage the changes in the network to allow integration with other network systems
- Report the progress of the work to key project stakeholders
- Manage and support customizations on SDM nodes
- Implement new features/technology in the network
- Perform the acceptance of new Network Elements into Operations
- Ensure integration as per Low level solution documents
- Complete testing and acceptance with customer on the agreed test cases with customer
Apply Link –
Click Here
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