Accenture Recruitment Drive; Hiring Application Tech Support Practitioner – Apply Now

As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep their world-class systems running. Your typical day will involve accurately defining client issues and interpreting and designing resolutions based on deep product knowledge. Candidates kindly read all the information given below, before proceed to apply

Name of the Organization: Accenture

Requisition ID: ATCI-4605661-S1783383

Positions: Application Tech Support Practitioner

Location: Bangalore

Salary: As per company Norms

Educational Qualifications:

• 15 years full time education
• Minimum 0-2 year(s) of experience is required

Must have skills: 

• Service Desk Management
• Service Desk Voice Support
• Proficiency in Service Desk Management, Service Desk Voice Support
• Experience with incident management tools
• Strong understanding of IT service management principles and best practices
• Excellent communication and interpersonal skills
• Ability to analyze and troubleshoot technical issues
• Knowledge of ITIL framework and processes

Roles & Responsibilities:

• Expected to build knowledge and support the team.
• Participate in problem-solving discussions.
• Provide ongoing support to clients, ensuring their issues are resolved in a timely manner.
• Interact with clients to accurately define and understand their issues.
• Utilize deep product knowledge to interpret and design effective resolutions.
• Collaborate with the team to continuously improve system performance and client satisfaction.
• Stay updated with the latest product developments and enhancements.
• Contribute to the development of knowledge base articles and documentation.

 

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