Cactus Work from Home Jobs; Hiring Senior Associate Quality – Apply Now

Cactus looking for a Senior Quality Associate to join their dynamic team. You will be at the forefront of transforming customer feedback and enhancing satisfaction. You will champion customer satisfaction by swiftly addressing and resolving Publication Support Services related feedback. Dive deep into analyzing service gaps and lead the charge in enhancing our Customer Experience. Apply today to be a catalyst for positive change and help them set new standards for excellence in customer interactions! Candidates kindly read all the information given below, before proceed to apply

Name of the Organization: Cactus

Requisition ID: 1697

Positions: Senior Associate Quality (Publication Support Services)

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• Bachelor’s degree or higher.
• Atleast 1 year of experience in a similar role.
• Ability to multitask and manage multiple projects/tasks while adhering to internal policies and processes.
• Excellent communication and presentation skills, with the capability to present findings to stakeholders.
• Proven experience working effectively in cross-functional teams.

Responsibilities:

• Handle complex client situations with perseverance and strong problem-solving skills. Communicate effectively and empathetically with clients, taking ownership of feedback resolution.
• Assess and analyze customer complaints and provide appropriate resolution and follow-up steps to the concerned team(s) and individual(s).
• Assign accountability to internal resources for lapses in process/quality that led to the customer complaint and advise on preventive measures.
• Evaluate Voice of the Customer (VoC) data to identify trends and suggest process improvements for better customer experience (CX).
• Address translation complaints and unique client requests, ensuring satisfaction and adherence to protocols.
• Continuously improve feedback management and resolution processes for better quality and efficiency. Collaborate with client managers to meet expectations and provide insights on service enhancement and industry trends.

 

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