Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Their 125,000+ people across 30+ countries are driven by their innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by their purpose – the relentless pursuit of a world that works better for people – they serve and transform leading enterprises, including the Fortune Global 500, with their deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Candidates kindly read all the information given below, before proceed to apply
Name of the
Organization: Genpact
Requisition
ID: L1-ITO083941
Positions: Process
Associate - Service Desk
Location: Hyderabad
Salary: As per
company Norms
Educational
Qualifications:
- Graduate in any stream
- Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
- Ability to speak to a non-technical audience about technical problems
- Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
Preferred
Qualifications/ Skills:
- Good communication skills
- Demonstrate proficiency in the following technical skills:
- PC/Laptop
- Basic Networking
- Chrome, Edge & Mozilla Firefox
- Operating systems
- MS Office 2016
Job Description:
This
role entails providing initial troubleshooting and technical assistance to
end-users, ensuring prompt resolution of their technical concerns. They serve
as the frontline support for addressing hardware, software, and network-related
issues, delivering quality customer service and maintaining accurate
documentation.
Responsibilities:
- Assist end users through chat sessions, addressing their queries and concerns promptly.
- Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
- Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
- Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
- Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
- Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
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