Microsoft Recruitment Drive; Hiring Technical Support Engineering – Apply Now

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees they come together with a growth mindset, innovate to empower others, and collaborate to realize their shared goals. Each day they build on their values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Within CSS, their Digital Transformation Platform (DTP) group delivers world-class support for their global customers on their digital transformation journey. Microsoft provide valuable support solutions on a wide range of technologies, including Data analytics, Artificial Intelligence and IoT, Business Intelligence and Power BI, SQL, Dynamics 365, and Power Platform, that elevate their customers’ trust in Microsoft and improve their business performance.

Name of the Organization: Microsoft

Requisition ID: 1769238

Positions: Technical Support Engineering

Location: Across India (Hybrid)

Salary: As per company Norms

Educational Qualifications:

Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience

Job Description:

In the Customer Service & Support (CSS) team they are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. This role is flexible in that you can work up to 50% from home.

Responsibilities:

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

 

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