Pearson Work from Home Jobs; Hiring Sales Operations Administrator – Apply Now

This role is responsible for being the enhanced support for large IT customers in India for Exam Voucher transactions. This role is responsible for working with internal teams and systems to ensure orders are being processed and invoiced in a timely manner. This role is also responsible for working with customers to setup accounts, respond to questions / concerns, monitor key order metrics, and complete some accounting monitoring activities. Candidates are advised to apply soon, before the link expires

Name of the Organization: Pearson

Requisition ID:

Positions: Sales Operations Administrator

Location: Remote (Work from Home)

Salary: As per company Norms

Required Skills & Qualifications:

• Proven work experience as a Sales support specialist, Sales support associate, or Customer Service associate
• Understanding of legal/functional paperwork around sales processes in India
• Hands on experience with ERP and CRM systems
• Proficiency with MS Office Suite, particularly MS Excel
• In-depth understanding of sales principles and customer service practices
• Excellent communication skills in both English
• Analytical and multitasking skills
• Teamwork and motivational skills
• Open to committing to a full-time fixed-term position lasting between 12 and 18 months with likely renewal(s) to occur.

Responsibilities:

• Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience
• Provide troubleshooting assistance for customer orders, account statuses and relevant problems
• Setup outbound meetings with clients to review questions and issues
• Coordinate product and system demos with customers
• Act as support bridge between local customers and global support teams
• Vendor empanelment at customer end
• Customer operational support.
• Customer engagement for operational aspects of sales work.
• Manage sales process operations and coordinate legal/functional documentation for sales process.
• Monitor performance indicators
• Manage sales tracking tools and report on important information
• Stay up to date with new product and feature launches
• Suggest sales process improvements

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here