Seeking Alpha Work from Home Jobs; Hiring Customer Service Representative – Apply Now

Seeking Alpha is looking for a Customer Service Representative to join the Customer Service team. As a Customer Service Representative, your job is to answer users’ questions by phone and email and help them make the most out of their subscriptions. The position is 100% remote, work from home. Seeking Alpha is the leading online destination for engaged investors. Seeking Alpha have an awesome product. Seeking Alpha crowdsourced research and cutting-edge investing tools are helping nearly 300,000 paying subscribers exceed their financial goals. Seeking Alpha care about work-life balance: They work primarily from home, provide lots of perks, and insist that you enjoy them. Seeking Alpha invest in people. They consider each employee a long-term investment, and they see value in continuously nurturing and training their teammates.

Name of the Organization: Seeking Alpha

Requisition ID: 4032440785

Positions: Customer Service Representative

Location: Remote (Work from Home)

Salary: As per company Norms

Required Skills & Qualifications:

• Graduate
• Very high level of English (verbal and written) - Must
• At least two years of experience in customer support over the phone
• Strong phone contact handling skills and active listening
• Track record of over-achieving quota and a knack for up-selling additional products/services
• Familiarity with CRM systems and best practices
• Customer orientation and ability to adapt/respond to different types of customer personalities
• Ability to multitask, prioritize, and manage time effectively
• Experience in providing support for financial institutions - an advantage
• Experience in providing support in a B2C environment - an advantage
• Knowledge of U.S. stock markets and terminology - an advantage

Responsibilities:

• Manage large amounts of incoming phone calls and tickets
• Actively perform product feature tours, updates, retention, and feedback calls with customers
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Address customer queries by identifying their needs and providing complete and accurate solutions
• Go the extra mile to engage customers

 

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