WNS Recruitment Drive; Hiring Operations Associate – Apply Now

WNS (Holdings) Limited is a leading Business Process Management (BPM) company. WNS combine their deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. WNS enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. Candidates are advised to apply soon, before the link expires

Name of the Organization: WNS

Requisition ID: 743999933528002

Positions: Associate/Senior Associate - Operations

Location: Maharashtra

Salary: As per company Norms

Required Skills & Qualifications:

• Graduate fresher’s or HSC with minimum 6 months experience
• Proficient in computer applications
• Knowledge of customer service practices
• Excellent listening, verbal and written communication skills
• Good logical, analytical and problem solving abilities

Job Description:

• Answer incoming calls and respond to customer queries
• Research and resolve customer issues using the tools and applications provided
• Attention to detail and accuracy
• Ability to communicate clearly, concisely and effectively
• Maintain expected Quality Targets
• Must ensure the Average Handling Time, Average Speed of Answer and Answer Rate targets are met
• Meet internal Production, Utilization and Productivity target

 

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