Akamai Work from Home Jobs; Hiring System Engineer – Apply Now

FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping them create the best workplace in the world. When their colleagues said that flexible working was important to them, they listened. They also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help them find incredible talent, virtually anywhere. They are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

Name of the Organization: Akamai

Requisition ID: 035534

Positions: Systems Support Engineer

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• Graduate

Job Description:

You are responsible for handling day to day support operations for AOA (Akamai on Akamai). You will also work with technical teams and different business functions to understand the IT requirements. You will also ensure delivery of them is in the most effective and efficient way.

As a Systems Support Engineer, you will be responsible for:

• Monitoring alerts proactively and provide infrastructure/application support to prevent incidents.
• Recording, prioritising, and resolving incidents while managing the full lifecycle of service requests.
• Communicating incident status, changes, and planned outages to users.
• Ensuring high-quality process execution, meeting SLAs/OLAs, and manage transitions from Engineering to Operations.
• Collaborating with engineering teams, perform configurations, maintenance, and maintain support documentation.
• Providing 24/5 rotational shift support, including on-call weekends, and represent changes in the CAB

 

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