Finastra Recruitment Drive; Hiring Technical Client Support – Apply Now

Requires conceptual knowledge of theories, practices, and procedures within a technical job discipline. Performs standard technical assignments (e.g. bug fixes, database set up and maintenance, issue tracking) and develops deeper understanding of technical concepts. Works within standardized procedures and practices to achieve objectives and meet deadlines. Receives technical guidance and direction from more senior level roles. Entry level to a technical professional career progression. Requires conceptual knowledge of theories, practices and procedures within a technical job discipline typically gained through university education or equivalent experience. Has some exposure to current technologies through course work or internship settings

Name of the Organization: Finastra

Requisition ID: 10076

Positions: Technical Client Support - Technical Professional

Location: Bangalore

Salary: As per company Norms

Educational Qualifications:

• Academic qualifications: B.E/B.TECH (or equivalent)
• Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
• SQL/ Java
• Basic expertise with Solaris and Linux Operating systems (medium- advanced expertise on Windows)
• Knowledge on CORBA (the Orbix implementation), JMS (ActiveMQ implementation) and Tomcat are a plus
• Excellent written and verbal communication in English
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus
• Ability to work independently as well as part of a customer facing team

Mandatory Soft Skills:

• Should be fluent in English.
• Good oral and written communication skills
• Aspires to learn, Fast learner
• Possesses right attitude and is a team player
• Displays very good trouble shooting skills

Responsibilities:

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Build and provide simple scripts with the assistance of senior colleagues when necessary
• Write technical specifications and best practices documentation
• Raise/ escalate issues with the Team Leader and/ or Manager where/ when needed

 

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