Genpact Recruitment Drive; Hiring Process Associate – Apply Now

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Their 125,000+ people across 30+ countries are driven by their innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by their purpose – the relentless pursuit of a world that works better for people – thry serve and transform leading enterprises, including the Fortune Global 500, with their deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Name of the Organization: Genpact

Requisition ID: ITO085094

Positions: Process Associate - Helpdesk Support

Location: Hyderabad

Salary: As per company Norms

Required Qualifications:

• Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field.
• Strong domain knowledge and technical orientation.
• Knowledge of OS, MDM and Office Issues.

Preferred Qualifications/ Skills:

• Customer Service and Problem-Solving attitude.
• Good communications skills in English.
• Should be able to deliver on tight timelines.

Job Description:

In this role, they are looking for candidates who are passionate to drive customer experience by providing quality  technical support as per defined response and resolution time with a focus on on-time delivery and first-time resolution for the reported issues.

Responsibilities:

• Handle the issues/request reported through various ticketing tool within agreed SLA’s
• Should handle Voice and Non-Voice tickets simultaneously.
• Responsible for executive leadership and Board members IT support.
• Advanced understanding of technology hardware, including desktop computers, laptops, tablets, printers, projectors, and scanners.
• Troubleshoots and resolves minor wireless, network, switch, or printer issues; escalates major issues (wireless, network, etc.) to information technology (IT) infrastructure technical teams
• Working knowledge of PC/LAN application software including Office 365 and Internet browsers (Internet Explorer, Chrome, Safari)
• Set up and configure computer systems.
• Troubleshooting issues related to MDM, OS, Standard Office Suite, and Browsers.
• Second level support to Desktops, Laptops, Thin Clients, Printers, Scanners and Multi-Function Devices.
• Trouble shooting issues related to business specific applications.
• User provisioning of various business applications(ERP)
• Support New Transitions, Ramp Up’s/Down’s, Business migrations/Site Consolidations Projects.
• Support Infra Projects (Refresh/Upgradations/Migrations/New Technology Rollout)
• Knowledge Management – Ensure the Knowledge Articles are used on all issues.
• Provide Hands and Feet support to other IT Teams for any scheduled activities.
• Install and configure computer hardware, operating systems, and applications.

 

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