S&P Global Recruitment Drive; Hiring Business Analyst – Apply Now

This role is an exciting opportunity in a fast-paced work environment as a member of our C&MT Learning and Development Program.  Through this role you will have exposure to global business leaders, continued growth and development opportunities, and the opportunity to join a forward thinking, nimble and People First organization. By providing best-in-class technical support for our all of their enterprise-wide Salesforce Production instances, you will be ensuring our internal teams can effectively manage their workflows and complete critical functions across multiple divisions and departments. Your role would have a high impact as you will be investigating and diagnosing technical issues. The data you provide will be used by their scrum teams in their resolutions.

Name of the Organization: S&P Global

Requisition ID: 308093

Positions: Business Analyst - Support

Location: Hyderabad, Ahmedabad & Gurgaon

Salary: As per company Norms

Required Skills & Qualifications:

• Should have at least 2 years experience working with Salesforce and/or on a Technical Support Team in a related field.
• Basic understanding of Agile best practices
• Good understanding of development environments and testing processes
• Good communication skills (Verbal and Written) and be able to articulate the problems and provide comprehensive solutions
• Bachelor’s Degree or Master Degree in Engineering or equivalent
• Excellent team player & interpersonal skills
• Experience collaborating with clients on business process enhancements
• Experience working in an ITSM or Service Desk Environment

Preferred Qualification:

• Knowledge of Salesforce CPQ and Billing, Oracle CPQ or other OTC Applications will be an added advantage
• Knowledge of Salesforce Application is a must
• Knowledge of ServiceNOW and it's capabilities

Responsibilities:

• Support S&P Global’s critical CRM system for continuous excellence in OTC Development Team.
• Work with end users, product owners, and development teams from our Order-to-cash tools, Salesforce, and related teams.
• As a Business Analyst, you will have the responsibility to be proactive in understanding and analyzing technical solutions and how to improve them. You will be asked to identify areas to strengthen the operational effectiveness and excellence, leverage technology and improve the quality of process, programs or applications for the business area(s).
• Engage with stakeholders and understand requirements for issue resolution
• Be an active member of a technical support team and manage the resolution of critical incidents
• Assist in creating comprehensive technical documents
• Effective execution of Month-end close process through collaboration with various stakeholder groups and mitigating impediments as necessary
• Supervise activities between resources, and facilitate smooth workflow for service delivery
• Build Knowledge Base articles, Playbooks, documentation
• Identify opportunities for functional improvements and enhancements to maximize the effectiveness of available technology
• Monitor user feedback and areas of concern; Engage with Scrum team and Product Owner for suggestive areas of improvement
• Be up to date with current field practices to enhance service standards and delivery
• Understand end-to-end solution and integrations in the overall architecture
• Remain knowledgeable of current technology and carry out research to identify new trends that can be used to achieve maximum results
• Be able to work in a modern ITSM system (preferably ServiceNOW)

 

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