Sutherland Recruitment Drive; Hiring Associate – Apply Now

Sutherland is seeking an attentive and goal-oriented person to join them as Back Office Analyst. They are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help them succeed, they want to work with you!  Candidates kindly read all the information given below, before proceed to apply

Name of the Organization: Sutherland

Requisition ID: REF22665B

Positions: Associate-Sales Ops

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Any Graduate / Higher Secondary / 3 years Diploma

Job Description:

• Ability to retain and apply knowledge gained during the training
• Answer phone to respond any customer queries
• Knowledge of client Policies & Procedures
• Assist customer's on sales inquiries and help the customer in buying the products and also the role involves up selling, handing refund request which includes retention strategy and ensure there is no customers experience impact at any cost.
• Asks customer "Discovery" questions to fully understand their needs and issues before offering a solution
• Project a professional company image through phone & email interaction
• Provide customers with product and service information
• Provide assistance with regarding to customer service issues as well like Renewing, refunding the product etc..,
• Transfer customer calls to the appropriate department if required
• Escalate the call to the next level if required

 

Apply Link – Click Here

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