Sutherland Work from Home Jobs; Hiring Account Management Associate – Apply Now

Sutherland is currently hiring Account Management Associates for work-from-home positions. If you're seeking a flexible career opportunity with a global leader in business process outsourcing, this role might be for you. As an Account Management Associate, you'll be responsible for managing and maintaining client relationships, ensuring their satisfaction, and driving business growth. With Sutherland's supportive work environment and opportunities for professional development, you can build a rewarding career while enjoying the convenience of working from home.

Name of the Organization: Sutherland

Requisition ID: 260924007407

Positions: Associate - Account Management

Location: Remote (Work from Home)

Salary: INR 2.25 - 3.5 Lacs P.A

Educational Qualifications:

• Graduate
• 1-2 years of experience in order management or related field (e.g., supply chain).
• Strong understanding of order processing, order fulfillment, RMA, RMA tracking, inventory management, and material requirement planning.
• Proficiency in Sales Order software applications (e.g., SAP) is required; knowledge of other relevant systems an asset.
• Excellent communication skills for effective collaboration with customers and internal stakeholders.
• Shift timings: 10 PM - 7 AM (Permanent Work at home)
• Working days : Mon - Fri, Weekend off

Roles and Responsibilities:

• Manage sales orders from receipt to fulfillment, ensuring timely delivery of products to customers.
• Coordinate with internal teams for order processing, including inventory management and reverse logistics.
• Process returns, manage RMAs, and track material requirements to maintain optimal stock levels.
• Collaborate with cross-functional teams to resolve customer issues and improve overall service quality.
• Ensure accurate documentation of all transactions and maintain a high level of attention to detail.

 

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