Syncron Recruitment Drive; Hiring Support Engineer – Apply Now

These days it takes more than a great idea, some capital, and a ping-pong table to get a new business off the ground. Great customer service needs to be a part of your company DNA from day one. Why is customer service so important? Providing great customer service adds value to the product & also helps in generating more marketing and sales opportunities. Hence meeting your customers’ satisfaction is paramount to keeping your business growing successfully. A happy Customer is the best source of advertisement!!

Name of the Organization: Syncron

Requisition ID: 5090789

Positions: Technical Support Engineer

Location: Bangalore (Hybrid)

Salary: As per company Norms

Required Qualifications:

• Excellent English skills, both verbal and written.
• Strong troubleshooting and critical thinking skills.
• Experience in IT, SQL knowledge (preferred: PostgreSQL), basic XML, data formats, data transmission technologies knowledge.
• Bachelor’s degree in computer science or another equivalent field.
• Willing to work in US shifts.

Skills Required:

• Experience with tools such as Docker, Jenkins, and history of working with AWS hosted applications.
• Business knowledge of SCM
• Knowledge of Java Enterprise Edition solutions or other objective programming language
• Efficient reading of Java source code and experience with bug-fixing.
• Practical experience in Eclipse or a similar development platform.
• Experience with version control systems (git)

Job Description:

Technical Support Engineer is responsible for maintaining and supervising high transaction volume Java Enterprise Edition applications designed and developed by Syncron. The everyday routine includes handling customer cases reported and managed through a case management tool and providing pro-active supervision for Syncron applications. The nature of the customer cases can be broad, from a simple application functionality question to a complex technical or business inquiry requiring thorough understanding of both the application logic and the customer business to resolve it.

Responsibilities:

• Providing Technical and Business Support to our customers.
• Configuring Syncron’s products to fulfil customer’s needs.
• Gathering, analyzing, and documenting customer requirements.
• Identifying and reporting enhancement ideas and bugs and channel feedback from the customers.
• Managing cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner in the Syncron ticketing tool.
• Providing fault isolation and root cause analysis for technical issues.
• Publishing documentation in the Knowledge Base, creating/maintaining issue logs, resolution steps.
• Providing configurations, troubleshooting, and best practices to customers.
• Ensuring SLAs are strictly adhered to.

 

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