Thermo Fisher Scientific Recruitment Drive; Hiring Customer Service Representative I – Apply Now

At Thermo Fisher Scientific, committed to being a Product Leadership company that builds innovative solutions across the spectrum of our customers’ needs. Their customer service and support are critical to enabling an outstanding customer experience. Their Customer Support Center organization is instrumental in these efforts and their detailed alignment across geographies and commercial functions is crucial to their success.

The Bangalore CSC capability is a well-established team, which supports the North America, EMEA & APJ Order Management and other critical back office jobs with three shifts working over a 24-hour window/day, together processing over 60,000 requests each month. These three teams are truly pivotal to delivering on their promises of quality, innovation to the success of their business in India and across the world.

Name of the Organization: Thermo Fisher Scientific

Requisition ID: R-01272037

Positions: Customer Service Representative I

Location: Bangalore

Salary: As per company Norms

Educational Qualifications:

• Preferably Bachelor’s degree (Arts, Science, Commerce, Business Administrations)
• 0-2 years’ Experience
• Requires strong digital literacy, including Microsoft office
• Display excellent verbal and written communication and social skills.
• Highly detailed with good accuracy
• Ability to work in fast pace environment
• Flexible to work in Night Shifts

Roles & Responsibilities:

• Perform order management activities for assigned regions using the applications used by the function
• Ensure adherence tol procedures, policies, and systems.
• Ensures that performance metrics / SLAs are met
• Make sure to achieve daily turnaround time for orders as per set TAT guidelines
• Ensure adherence to all internal / external processes defined 
• Proactively brings up issues that can potentially hamper the business processes      

 

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