Velsera Work from Home Jobs; Hiring Support Engineer – Apply Now

As a Customer Support Engineer, you will report to the Customer Support Manager/Director of Customer Support and your tasks will consist of providing exceptional service and support to customers using the Velsera products and services; triaging, troubleshooting, escalating and resolving issues in line with standard operating procedures and documenting customer interactions and resolutions. Candidates are advised to apply soon, before the link expires

Name of the Organization: Velsera

Requisition ID: JR100248

Positions: Customer Support Engineer (Bioinformatics)

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• Bachelor's degree or higher in a relevant field, such as bioinformatics, genomics, or a life sciences discipline.
• Proven experience in technical support or a similar role, preferably in the life sciences, bioinformatics, precision medicine, workflow automation, or software support industry.
• Strong knowledge of software applications, operating systems, and concepts.
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work independently and collaboratively within a team environment.
• Familiarity with life sciences or bioinformatics software, precision medicine applications, and workflow automation systems.
• Proficiency in using help desk software, CRM systems, and other technical support tools.
• Willingness to learn and develop expertise in different areas of the business.
• Demonstrated ability to work on cross-functional projects and contribute to business-wide initiatives.
• Desire to grow and progress within the technical support function, potentially moving towards senior roles and taking on additional responsibilities.

Job Description:

• Provide in and out of office hours support to customers using the Velsera products and services
• Assist customers in troubleshooting, triaging, prioritizing and resolving technical & functional problems related to Velsera products and services.
• Collaborate with cross-functional teams to diagnose and resolve technical and/or functional problems, escalating promptly to the appropriate team where needed.
• Document customer interactions, issues, and resolutions in the support ticketing system.
• Educate customers on the use of products and services, adding value to their interactions with Velsera.
• Stay updated with the latest advancements and trends in bioinformatics, precision medicine, life sciences, and workflow automation technologies so that you are able to offer best-in-class support, advice and services.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Participate in continuous learning and development activities to enhance technical skills and knowledge.
• Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here