Latest MNC Updates

6/recent/ticker-posts

Ad Code

Velsera Work from Home Jobs; Hiring Support Engineer – Apply Now


As a Customer Support Engineer, you will report to the Customer Support Manager/Director of Customer Support and your tasks will consist of providing exceptional service and support to customers using the Velsera products and services; triaging, troubleshooting, escalating and resolving issues in line with standard operating procedures and documenting customer interactions and resolutions. Candidates are advised to apply soon, before the link expires

Name of the Organization: Velsera

Requisition ID: JR100248

Positions: Customer Support Engineer (Bioinformatics)

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

  • Bachelor's degree or higher in a relevant field, such as bioinformatics, genomics, or a life sciences discipline.
  • Proven experience in technical support or a similar role, preferably in the life sciences, bioinformatics, precision medicine, workflow automation, or software support industry.
  • Strong knowledge of software applications, operating systems, and concepts.
  • Excellent problem-solving and troubleshooting skills.
  • Strong customer service and communication skills.
  • Ability to work independently and collaboratively within a team environment.
  • Familiarity with life sciences or bioinformatics software, precision medicine applications, and workflow automation systems.
  • Proficiency in using help desk software, CRM systems, and other technical support tools.
  • Willingness to learn and develop expertise in different areas of the business.
  • Demonstrated ability to work on cross-functional projects and contribute to business-wide initiatives.
  • Desire to grow and progress within the technical support function, potentially moving towards senior roles and taking on additional responsibilities.

Job Description:

  • Provide in and out of office hours support to customers using the Velsera products and services
  • Assist customers in troubleshooting, triaging, prioritizing and resolving technical & functional problems related to Velsera products and services.
  • Collaborate with cross-functional teams to diagnose and resolve technical and/or functional problems, escalating promptly to the appropriate team where needed.
  • Document customer interactions, issues, and resolutions in the support ticketing system.
  • Educate customers on the use of products and services, adding value to their interactions with Velsera.
  • Stay updated with the latest advancements and trends in bioinformatics, precision medicine, life sciences, and workflow automation technologies so that you are able to offer best-in-class support, advice and services.
  • Contribute to the creation and maintenance of support documentation and knowledge base articles.
  • Participate in continuous learning and development activities to enhance technical skills and knowledge.
  • Collaborate with senior customer support engineers and customer support specialists to handle complex cases and improve support processes.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

Post a Comment

0 Comments

Ad Code