Atlassians Work from Home Jobs; Hiring Support Engineer – Apply Now

Trello Support is so much more than just handling tickets. Their Support Engineers are empowered to go beyond the queue and really think about how they can make a difference for their customers. You’ll have the autonomy to shape how you contribute to Support Requests, whether it’s creating a short video to help customers get started, writing a script to assist with API issues, or coming up with new ways to enhance the customer experience. There’s a lot of room for creativity and technical problem-solving. Additionally, support is deeply connected with other teams at Trello, like engineering, marketing, and sales. Your insights from working directly with customers will help guide how they serve them even more effectively, ensuring they constantly improve across the board.

Name of the Organization: Atlassians

Requisition ID: 15992

Positions: Support Engineer

Location: Remote (Work from Home)

Salary: As per company Norms

Required Qualifications:

• 1-3 years of customer or technical support experience
• Experience providing email support as a primary job responsibility
• Basic understanding of HTML, CSS, and Javascript
• Basic understanding of operating systems and databases
• Familiarity with browser developer tools to help you troubleshoot
• Some experience with Enterprise-grade SAML configuration and/or troubleshooting
• A broad creative or technical curiosity
• The ability to communicate clearly and positively through written and spoken English
• Experience working independently on tickets as well as related projects and initiatives
• Some knowledge of Trello, but a genuine interest in learning more about it
• Enthusiasm for building strong relationships across the team and collaborating with our global team
• A team-oriented mindset, enjoying social interactions and contributing to a close-knit group
• The ability to manage remote work responsibly, showing trustworthiness and accountability in a distributed team environment

Responsibilities:

• Contribute to how we think about and improve our support, by experimenting with new methods to help customers, whether that be with new tools, self-help options, or entirely new channels
• Develop cross-functional relationships with Product, Design, and Engineering teams, so that Support continues to be a key driver of product improvement/quality and customer insight
• Engage customers via multiple channels, including email (tickets), social channels, and video calls
• Resolve customer issues involving troubleshooting, debugging, validation, and root cause analysis
• Help coordinate release readiness
• Create and curate internal and external knowledge-base documentation
• Participate in weekend and holiday, or on-call rotations as required

 

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