NielsenIQ Recruitment Drive; Hiring Junior Associate – Apply Now

Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience. Candidates kindly read all the informations given below, before proceed to apply

Name of the Organization: NielsenIQ

Requisition ID: 744000015770765

Positions: Jr Customer Service Associate

Location: Pune

Salary: As per company Norms

Required Qualifications:

• Bachelors/ Masters Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
• Preference to candidates having exposure to R/ Python, or AI/ ML/ RPA
• Analytical skills and aptitude for data and operational processes
• Good organization skills, meeting deadlines, and team player
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• Skew towards accuracy, proactivity and attention to details
• English language proficiency: writing and verbal

Soft Skills:

• Communicate clearly with customers
• Ability to translate technical details f rom different customer contexts
• Build network relationships in multi-cultural environment
• Troubleshooting using Inf luencing skills
• Ability to work under pressure and ask for support when required

Responsibilities:

• The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
• She will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
• Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
• Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
• Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks
• Execute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.
• Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
• Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
• Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

 

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