Pitney Bowes Recruitment Drive; Hiring Software Support Engineer – Apply Now

Under minimal supervision this position provides client facing technical support for Pitney Bowes Technologies. They will also be a resource in identifying trends to improve the client experience. Duties include working with clients (External Developers, Integrators, Merchants, Marketplaces and Brands) and Internal Teams to resolve business critical and time sensitive issues. This position will be the interface between clients and Engineering in resolving escalated client and application issues. The incumbent will rely on strong technical and interpersonal skills to work with internal and external technical teams.

Name of the Organization: Pitney Bowes

Requisition ID: R18698

Positions: Software Support Engineer

Location: Pune

Salary: As per company Norms

Required Skills & Qualifications:

• Strong English Communication Skills
• Degree in Engineering, computer science, or equivalent preferred
• 1-3 years relevant (i.e. industry/product) experience or equivalent API expertise
• Direct customer facing experience
• Trouble Shooting/Development Experience in Programming Languages: Java, C++, .NET, C#, Perl, JSON, XML etc.
• Proven ability to thrive in fast paced day-to-day activity
• Excellent problem solving and analytical skills
• Ability to multitask and prioritize responsibilities
• Proven leadership, communication, and writing skills coupled with strong interpersonal, and relationship management required
• Excellent Customer Service Skills required
• Shipping industry knowledge is preferred
• Minimal travel required

Roles & Responsibilities:

• Ownership of technical enquiries – Identify, diagnose and resolve incidents raised by clients.
• Progressing all incidents through to resolution and working with the client to verify effectiveness of solution.
• Execute tasks to help our customers successfully install, integrate, and maintain Pitney Bowes Technologies in accordance with our best practices.
• The successful candidate will have a customer centric attitude by understanding how customers use the Pitney Bowes Technologies, helping to continuously improve the customer experience, and having an “I own the resolution” mentality.
• Perform root cause analysis to determine failure trends and work with technical teams to improve the quality of the solution.
• Participates as a subject matter expert in supporting the development and launch of new products and solutions into the Pitney Bowes space.
• Offers recommendations to engineering on product features and modifications through client feedback and analysis.
• Provides input for improvement and updating of technical documentation (User Documentation, Standard Operating Procedures, FAQs).
• Responsible for creating and maintaining technical training curriculums.
• Thoroughly document client communication and solutions in ticketing system.
• Strong interpersonal skills to interact with clients and internal teams.
• Strong written communication skills to respond to client communications and publish technical documents.
• Innovate on current processes to constantly improve support operations.

 

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