Sutherland Work from Home Jobs; Hiring Associate – Apply Now

Sutherland is seeking enthusiastic and people-oriented professionals to join their dynamic team as Customer Support Consultants. They are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help them succeed, they want to work with you! Candidates kindly read all the information given below, before proceed to apply

Name of the Organization: Sutherland

Requisition ID: 744000025706696

Positions: Associate - Customer Service

Location: Remote (Work from Home)

Salary: As per company Norms

Educational Qualifications:

• High School diploma or equivalent
• Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
• Direct client contacts technical support experience
• Excellent verbal and written communication skills
• Strong problem-diagnosis and problem-solving skills
• Multi-tasking skills, showcased using several applications
• Experience working with CRM applications (preferred)
• Ability to be goals oriented - Strong communication skills and ability to express ideas clearly

To work from home you must:

2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources) & Noise cancelling microphone

Roles & Responsibilities:

• Strengthen relationships: Support for general billing inquiries.
• Access customer records and verify customer account information.
• Identify potential customer needs and recommend solutions.
• Place follow-up calls to customers to ensure their needs are met in an efficient manner.
• Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
• Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations.
• Schedule a technician visit when needed.
• Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.

 

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