Chargepoint Recruitment Drive; Hiring Technical Support Engineer – Apply Now

With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. They bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality. Since their founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.

Name of the Organization: Chargepoint

Requisition ID: 7696425002

Positions: Technical Support Engineer

Location: Bangalore

Salary: As per company Norms

Job Description:

Your tasks as a Technical Support Engineer revolve around consulting and support for questions regarding our software solutions and hardware installations. Your main activity is the telephone or written processing and handling of customer concerns via the ticket system. You will also be responsible or conducting training sessions on the use of our software and hardware

What You Will Bring to ChargePoint:

• Graduate
• Recording, reproduction and solution of support cases via ticket system in case of problems in our software and hardware (by e-mail and phone)
• Consulting and support for questions regarding the use of our software  be.ENERGISED & NOS and our hardware
• Conducting remote trainings for customers
• Support for administrative activities under the responsibility of Customer Support
• Assignment and organization of service tasks to the developer team

Requirements:

• Independent and autonomous work
• Friendly and professional interaction with customers
• Experience in IT support or similar activities is an advantage
• Very good knowledge of Windows and MS-Office
• Very good knowledge English, written and spoken; additional languages are an advantage
• Friendly and communicative appearance
• Technical understanding of charging infrastructure

 

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