Clarivate Recruitment Drive; Hiring Associate Analyst – Apply Now

They are seeking an Associate Content Support Analyst to join their ExLibris team in Chennai, India. This is a fantastic opportunity to work with Alma Library Management System (Ex Libris). The Technical Support Analyst provides quality and efficient service to their customers. Their customers are academic and national libraries and research offices worldwide, and they provide support on a B2B level. They are seeking an exceptional and talented person to be part of the Content Operation Support Team. Candidates are advised to apply soon, before the link expires

Name of the Organization: Clarivate

Requisition ID: JREQ129945

Positions: Associate Content Support Analyst - Exlibris

Location: Chennai (Hybrid)

Salary: As per company Norms

Required Qualifications:

• Must have a B.Sc. degree or equivalent technical training in a related field.
• Minimum 1-2 years of client service experience, or equivalent.
• Proficiency in Microsoft excel, word, power point.

Roles & Responsibilities:

• Analyzing and solving complex issues in the customer's environment
• Providing professional and high-level customer support on Ex Libris products
• Working as a team member and collaborating with other teams
• Daily communication with customers via CRM systems, emails, and phone calls
• Collaborating with other groups in the company, such as Product Management and account managers

 

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