Cognizant Work from Home Jobs; Hiring Business Associate – Apply Now

They are seeking a highly motivated Business Manager with 0 to 1 year of experience in customer service. This role is work from home and requires night shifts. The ideal candidate will be responsible for managing customer interactions ensuring high levels of satisfaction and contributing to the overall success of the company. Candidates are advised to apply soon, before the link expires

Name of the Organization: Cognizant

Requisition ID: 00061949745

Positions: Business Associate

Location: Remote (WFH)

Salary: As per company Norms

Educational Qualifications:

• Graduate with 0 to 1 year of experience in customer service
• Possess excellent communication and interpersonal skills.
• Have strong problem-solving abilities and attention to detail.
• Demonstrate proficiency in using CRM software and other customer service tools.
• Show ability to work independently and manage time effectively.
• Exhibit a customer-centric mindset and a passion for helping others.
• Display adaptability and willingness to learn new skills.
• Have a basic understanding of business operations and customer service principles.
• Be comfortable working night shifts and in a remote environment.
• Show commitment to continuous improvement and professional development.
• Certifications Required: Certified Customer Service Professional (CCSP) or equivalent certification.

Responsibilities:

• Manage customer interactions and ensure high levels of satisfaction.
• Provide timely and accurate information to customers regarding products and services.
• Handle customer complaints and resolve issues efficiently.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to ensure seamless customer service.
• Analyze customer feedback and suggest improvements to enhance service quality.
• Develop and implement customer service policies and procedures.
• Monitor and report on customer service metrics and KPIs.
• Assist in training new customer service representatives.
• Stay updated with industry trends and best practices in customer service.
• Utilize CRM software to manage customer data and interactions.
• Ensure compliance with company policies and regulations.
• Contribute to the overall success of the company by providing exceptional customer service.

 

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