Teleperformance Mega Walk-In Drive; Hiring Customer Support Executive – Apply Now

Teleperformance is a French MNC with operations in 100+ countries, overall 4 Lakh and more employees works with them across the Globe. They have an exciting opportunity for those with excellent English (Verbal and Written) Communication skills. Join them as a Customer Support Executive, requirement is for a Non- Voice process where you will interact with Customers through Webchat and E-mail, resolving their queries and concerns will be the primary responsibility.

Name of the Organization: Teleperformance

Requisition ID: 051224019919

Positions: Customer Support Executive

Location: Chennai (Ambattur & Perungalathur)

Salary: INR 2.5 – 4.4 LPA

Educational Qualifications:

• Any Graduate
• Proficiency in Email and chat with Computer Literacy.
• Typing speed of at least 35 words per minute (wpm) with high accuracy.
• Quick Navigation Ability, Web Savvy-Ability to toggle between screens/tools.

Preferred candidate profile:

• Handle queries and problems of the customers.
• Location - Chennai (Ambattur & Perungalathur)
• Work Mode - From Office
• Excellent Email and Chat Etiquette.
• Excellent Written & Spoken English Skills.
• Should be within the Boundary limits for cab facility.
• Follow a 24/7 rotational shift schedule, which may include nights, weekends, and holidays, to ensure round-the-clock customer support coverage. Must be willing to work on Night shift.
• Graduate and Undergraduate candidates can apply.
• Experienced candidates must have minimum 1 Year of experience in BPO sector with valid documents i.e., offer letter, relieving/experience letter and last three months' salary slip.
• Handling Email and Live Chat would be added advantage
• Should have excellent command in English and good comprehension skills.

Job Description:

They are recruiting candidates with experience in E-Mail and Chat/ Voice, preferably someone with customer support experience from BFSI Industry. (International Chat/ Customer Support Experience Preferable)

Customer Support Executive will be responsible for handling customer inquiries and concerns via email and Chat with a keen focus on effective communication.

Your primary goal will be to ensure prompt, accurate, and courteous responses to all incoming emails while maintaining ambitious standards of customer satisfaction.

Working Schedule:

• 5 days working with Rotational Night shifts and 2 days rotational off.(24/7 Process)
• Shift duration of 9 hours including 1 hour break.
• Casual leaves won't be entertained for the first three months apart from week offs.
• Should be able to join immediately. 
• DOJ will be Immediate- 30th December 2024

Salary:

• Ambattur - Remuneration- 2.5 LPA - Max 4 LPA.
• Perungalathur- Remuneration- 2.5 LPA - Max 5.5 LPA.

Permanent Work Location:

• Ambit IT Park (Ambattur) -(Two way cab will be provided)
• Shriram Gateway(Perungalathur)- (Two way cab will be provided)

Interview Location:

Venue: Ambit IT Park (Ambattur), Teleperformance- Ground Floor,4th and 5th Floor, Sai Nagar.

Date: 25th December to 28th December, 2024

Interview time: 10.30 Am - 3.30 Pm. Aadhar number required to gain access inside the building.

Mention Hema on the top of your resume, Candidates who are not from Chennai, please apply over here. they will call you back

For Assistance- Please call/ Whatsapp between 10 Am -7.30 Pm-

HR Contact- Priya: +91 8870193504

 

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