Datamark Work from Home Jobs; Hiring Associate – Apply Now

DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at their facilities in the United States, Mexico and India. Their Fortune 500 and enterprise clients trust us to be an extension of their brand. DATAMARK contact center agents are proud to represent many of the most well-known companies and brands across the globe. They deliver unparalleled customer service in their omnichannel contact centers, ranging from SMS text to video chat and everything in between that your customers expect the world’s leading brands to have equipped. Their long-term client partnerships include customer care for leading international companies across a wide array of industries, including BFSI, interpretation & translation services, transportation, healthcare, and consumer electronics.

Name of the Organization: Datamark

Requisition ID: 4088448321

Positions: Customer Service Associate

Location: Remote (WFH) – Only Mumbai Candidates

Salary: 22.5k In hand and 27k Gross

Educational Qualifications:

• Candidate should be comfortable working in Rotational and Night shifts.
• Excellent English communication
• Candidate should be from Mumbai Location
• Permanent Job - Good salary with PF, ESIC and other benefits.
• Fresher and experience candidates can apply.
• HSC Pass can apply.
• Permanent work from home
• System will be provided by the company.
• No targets.

Responsibilities:

• Answer incoming calls in a timely and professional manner, responds to routine questions and takes complaints from the general public; inputs and/or logs information received into the call center’s communications and computer system; directs requests to the appropriate department or agency for further action
• Properly log each call and ensure that the caller receives the correct information
• Maintain professionalism at all times even during stressful phone interactions
• Assists with other Call Center duties, such as emergency operations, special projects, and training responsibilities or other similar tasks
• Must maintain specific knowledge of related computer software required to perform any role, function or task required for day-today operations relating to issuance of work orders and and/or information requests
• Maintains working knowledge of all policies regarding the activities required for all city department’s day-to-day operations. Must be familiar with all city department’s times of operations, services performed, after hour procedures and contact persons for specific functions
• Must use prescribed telephone etiquette and follow customer service procedures; must be courteous to citizens and employees
• May be required to work overtime, weekends, holidays, and/or during declared emergencies
• Maintain excellent diction, grammar, voice quality, and articulation
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the call center’s image
• Demonstrates a commitment to learning quickly and effectively applying knowledge
• Demonstrates a commitment to supporting a productive, positive work environment

 

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