Konecranes Recruitment Drive; Hiring Technical Support Trainee – Apply Now

Global IT Support Team Member is part of the Global IT Service Delivery team that provides Technical and Software distribution services globally 24* 7 in English. They are looking for Trainee- Global IT Technical Support. At Konecranes, they believe that great customer experience is built on the people behind the Konecranes name. Everything they do, they do with passion and drive. They believe diversity drives business success and is the foundation for their growth. They welcome different backgrounds and skills that enrich their community and they promote a place where they can ALL be themselves. This is what makes Konecranes a unique place to work.

Name of the Organization: Konecranes

Requisition ID: 60026931

Positions: Trainee – Global IT Technical Support

Location: Pune (Hybrid)

Salary: As per company Norms

Educational Qualifications:

• 0-1 years of experience in Windows environment.
• Good knowledge of OS, Network and Applications.
• Familiarity with iOS, Android, Windows and other mobile operating systems
• Knowledge on SCCM is preferred.
• Bachelor’s Degree in computer/IT field. 

Your key responsibilities:

• Manage all IT requests which are logged in IT Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
• Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
• Adopt IT processes and policies during day to day support.
• Handling IT project activities assigned to you.
• Identify and communicate the problem areas based on the incoming incidents.
• Assistance during User Acceptance Test

 

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