An ideal candidate should be: Proficient in working with high availability environment along with alignment to process (ITIL) Love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies Ambitious individual who can work under own direction towards agreed targets/goals and with creative approach to work Intuitive with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date in technical knowledge by attending educational workshops, reviewing publications.
A
top-class desktop support engineer provides fast and effective support for
clients experiencing basic hardware and software issues. To ensure success as a
desktop support engineer, you should have extensive knowledge of home and
office systems, good problem-solving skills, and high-level interpersonal
skills. Communicate the business impact of major incidents and prioritize based
on business impact to the client. Assess the impact of changes to systems,
applications and infrastructure to determine requirements. Configure and solve
- DHCP, DNS, various network devices and services. This is a hands-on role
where significant participation and escalated support activities are expected
including highly technical problem solving and Supporting day-day operations of
Server environment. Which includes proactive monitoring and management of the
systems and utilize available monitoring tools. Escalate Issues to software
vendor specific for Technical Support. key responsibilities: Act as the central
communication point for Design, Maintain and Communicate the service support
plans in IT Team.
Name of the
Organization: Qualitest Group
Requisition
ID: 16508
Positions: Service
Desk Engineers
Location: Bangalore /
Noida
Salary: As per
company Norms
Educational
Qualifications:
- Bachelor’s degree in computer science or information technology
- Minimum Relevant Experience: 0-3 Years
- Good communication skills, Good Understanding of Windows
Key
Responsibilities:
- Providing basic training in computer operation and management
- Advising on software or hardware upgrades
- Troubleshooting networking and connection issues
- Installing and upgrading operating systems and computer software
- Installing and maintaining hardware and computer peripherals
- Troubleshooting hardware and software issues
- Traveling to the client’s location or connecting via a remote link
- Contacting clients to find out the nature of the problem
- Responding to client support requests.
- Good written and verbal communication skills
- Excellent interpersonal skills
- Ability to travel and work after hours when necessary
- Ability to solve complex hardware and software issues
- Knowledge of popular operating systems, software applications, and remote connection systems
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
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