Atlassian Work from Home Jobs; Hiring Technical Support Engineer 1 – Apply Now

Their Cloud support team is highly passionate about providing support and product expertise to their Standard and Premium customers. As a Support Engineer, you will be providing support to customers through chat and by isolating, diagnosing, reproducing, and fixing technical issues in a timely manner. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also during weekends to support business needs. Candidates are advised to apply soon, before the link expires

Name of the Organization: Atlassian

Requisition ID: 17581

Positions: Technical Support Engineer 1

Location: Remote (WFH)

Salary: As per company Norms

Educational Qualifications:

• Graduate
• 2-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
• Has supported customers over chat, email, phone, and screen-shares.
• Experience working in a high case volume environment and ability to prioritise.

Must-Have Skills:

• Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
• Experience understanding and supporting Java-based Applications.
• Experience with APIs and REST calls.
• Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.

Good to Have Skills:

• Basic understanding of Networking Concepts such as HTTPS, SSL/TLS, TCP/IP.
• Basic understanding of Email Protocols (POP/IMAP/SMTP).
• Log analysis using Splunk, or similar tools.
• Basic understanding of HTML, CSS, and Java logs.
• Basic understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.

Responsibilities:

• Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian.
• Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams.
• Escalate issues in a timely manner according to Standard Operating Procedures.
• Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
• Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
• Focus on an area of technical specialization and attend technical training.

 

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