Walmart Mega Walk-In Drive; Hiring Resolution Coordinator – Apply Now

The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. They are a metrics driven center dedicated to driving results where their associates thrive in this high-volume environment that handles over 10 million contacts per year. At Walmart, they focus on the growth and development of their associates! They are a highly engaged team that prides itself on exceeding customer expectations, building relationships, career progression and providing individual and team recognition. Theye are looking for career minded, customer centric individuals who are experienced in providing best-in-class customer service.

Name of the Organization: Walmart

Requisition ID: 070125005541

Positions: Resolution Coordinator

Location: Chennai

Salary: INR 2.5 - 4 LPA

Educational Qualifications:

• Fresher to 18 months of relevant customer service experience
• Excellent written and verbal communication skills
• Able to interact professionally with customers.
• Ability to manage multiple tasks simultaneously.
• Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care
• In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements.
• Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction.
• Adhere to quality, compliance guidelines and SLA’s
• Must be willing to take continuous voice calls
• Must type a minimum of 25 WPM
• Proficient with Microsoft Office programs (Outlook, Word)
• Successful completion of mandatory training
• Should be flexible work in a 24/7 work environment with rotating weekly time off.
• Should be able to work in permanent night shifts or any assigned shifts on a rotational basis.
• Any graduation

Job Description:

• As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues.
• All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction.
• To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference.

Walk-IN Details:

Date & Time: 16th January - 18th January , 9.00 AM - 1.00 PM Venue: Walmart Global Tech, 3rd floor, Tower -B, Cactus , TECCI Park, 173, Old Mahabalipuram Road, Sholinganallur, Chennai, Tamil Nadu – 600119 Contact - Pradeep & Dinesh

 

 

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