Genpact Recruitment Drive; Business Analyst – Apply Now

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Their 125,000+ people across 30+ countries are driven by their innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.  Now, they are calling all you rule-breakers they serve and transform leading enterprises, including the Fortune Global 500, with their deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Candidates are advised to apply soon, before the link expires

Name of the Organization: Genpact

Requisition ID: ANA015679

Positions: Business Analyst- Project Management 

Location: Chennai

Salary: As per company Norms

Educational Qualifications:

• Technical University or University of Economics / Business with IT minor and certifications
• Professional competence in the field of activity specified in the job description. 
• Good general knowledge of the company's field of activity. 
• Ability to understand, communicate and actively support process-efficiency initiatives to generate customer financial and productivity benefits. 
• Ability to coordinate the team to achieve the performance goals agreed with the customer. 
• Developed skills of analysis, problem solving and project coordination. 
• Ability to motivate himself/herself to achieve goals, to demonstrate high energy and to adapt to short delivery times. 
• Ability to manage quality expectations and set control points in the process to ensure that the team meets performance standards.
• Ability to bring internal and external process information to identify optimization and process automation opportunities using digital applications / systems. 
• Curiosity and interest to learn as much as possible about any area in which the company operates. 
• Knowledge and expertise in the field of activity, intellectual agility, focused on results. 
• Ability to accept change, tolerance to risk and ambiguity.

Preferred qualifications 

• Previous experience in a similar environment (represents and advantage)

Responsibilities:

• Manage Relationship with Client, Business team, Biz IT organization, corporate team, and other stakeholders. Drive IT Governance meeting with client IT, business teams 
• Escalations/issues are proactively identified, addressed, and closed with documentation
• Regular reviews for Client and Corporate initiatives / projects / IT implementations across towers including applications, products etc.
• Ensure Zero Major Incidents due to hygiene issues for the account/s
• Report out performance metrics, dashboards, monthly updates, and issue progress to Internal and Client, Business, and IT leaders as and when required
• To enable the conduct of Infosec compliance audits across all accounts/s
• Ensure 100% SOW compliance for all accounts in account
• Ensure all SLA metrics are met as per agreed SLA norms
• Actively participate in NC closure / Risk mitigation 
• Ensure effective Business Continuity Planning & delivery 
• Proactive communication on all the ongoing efforts as well as risk & mitigation plans required. All the efforts, approvals & communications have been documented. 
• Partner with internal Audit teams to help enhance processes, systems, and teams to deliver an outstanding customer experience by conducting deep dive analysis, identifying issues & fix it with a sustainable solution
• Experience of BI tools e.g., Power BI, Tableau or Qlik is a must. 
• Exposure to document management processes and tools.

 

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