Syniverse Recruitment Drive; Hiring Technical Support Analyst 1 – Apply Now

The Operations Analyst I is a developing contributor, responsible for providing technical solutions to exceptionally difficult problems.  As the entry level of support, this position will address day-to-day customer issues, application issues, problems and concerns that are more detailed in nature, requiring analysis and research. Syniverse is the world’s most connected company. Whether they’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, they believe in leading the world forward. Candidates are advised to apply soon, before the link expires

Name of the Organization: Syniverse

Requisition ID: R0006829

Positions: Operational Analyst 1

Location: Hyderabad (Hybrid)

Salary: As per company Norms

Educational Qualifications:

• Bachelor degree in computer science, electronics or telecommunication or equivalent experience.
• 0-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development.
• Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer 
• Prior experience in Telecom Operations preferred.

Additional Requirements:

• 24/7/365 helpdesk support ,system monitoring, application support  and willing to work in shift
• Ability to communicate status updates effectively to the project team and management.         
• Ability to work independently as well as in a team environment.
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.

Key Responsibilities:

• Provide Technical support , determine the root cause of the problem(s), and find appropriate solutions.
• Follow SLA guidelines including timely follow-up, escalation, and resolution of tickets on time.
• Analyze metrics and identify the possible reasons for any achievements or deviations.
• Participate in ticket review and ensure the appropriate solution is provided.
• Create status reports on the activities performed as per management requirement.
• Provide documentation on newly discovered solutions and develope production ready solution support scripts.
• Provide continuous monitoring of production servers that includes system health, resource utilization, file transfer rate, database insert rate and logs.
• Provide application health monitoring that includes file processing, data loading, completion of scheduled tasks, report generation, application related processes, dashboards and application logs.
• Use alarm monitoring tools, interpret the condition being alarmed, resolve and/or escalate to the next level support.
• Participate in new initiatives for providing technical solutions.
• May support provisioning.

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here