NTT Data Recruitment Drive; Hiring Helpdesk Associate – Apply Now

NTT DATA is a $30 billion trusted global innovator of business and technology services. They serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, they have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Their services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. They are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Name of the Organization: NTT Data

Requisition ID: 306715

Positions: Helpdesk Associate - L1 Technical Guidance

Location: Coimbatore

Salary: As per company Norms

Required Skills & Qualifications:

• Graduate with minimum 6 months+ experience in a technical support role.
• Knowledge of troubleshooting Windows 10, Win 8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, and MS Office, COTS applications etc.
• Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skill

Responsibilities:

• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
• Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Shift: Rotational shift.

 

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