Amazon Recruitment Drive; Hiring Support Engineer I – Apply Now

Freshers Job Openings in Amazon 2025!!!

Amazon announced job vacancy for the post of Support Engineer I-Ext Entry. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Amazon
Required Qualifications	Graduate
Skills	Troubleshooting / Support
Work Type	Onsite
Category	Operations, IT, and Support Engineering

On a typical day, a Support Engineer will be primarily responsible for solving customer’s cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue. Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives to ensure better CX and compliance with global AWS standards, practices and policies.

Θ Positions: Support Engineer I-Ext Entry

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 2899383

Required Skills & Qualifications:

• Graduate
• 0-1 years of experience in Linux Systems administration OR Database design and Optimization OR BigData Analysis OR Network administration OR Dev-ops. Programming / scripting experience (Java, Perl, Ruby, C#, and/or PHP)
• Troubleshooting / Support experience
• Excellent oral and written communication skills

Preferred Qualifications:

• Basics in OS concepts / Linux/Unix Systems administration (Ubuntu, CentOS, RedHat, Solaris, etc). Basic knowledge in Networking (TCP/IP, DNS) /Database, Devops
• Strong customer focus & multi-tasking skills
• Exposure to Cloud computing
• Self-starter who is excited about technology

Responsibilities:

• Learn and use technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers’ individual needs.
• Interact with leading engineers around the world.
• Partner with Amazon teams in India to help reproduce and resolve customer issues.
• Leverage your extensive customer support experience to provide feedback to internal Amazon teams in India on how to improve our services.
• Drive customer communication during critical events.
• Drive projects that improve support-related processes and our customers’ technical support experience.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Work on critical, highly complex customer problems that may span multiple AWS services.

 

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