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Webform Analyst Jobs in Hyderabad 2025!!!

Deloitte announced job vacancy for the post of Webform Analyst. The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Deloitte
Required Qualifications	Graduate
Skills	Active Directory, Microsoft Identity Manager, CyberArk platforms
Work Type	Onsite
Official Website	deloitte.com

Webforms Team is a L1 support team that works on the ‘webforms’ which are a result of issues reported by the customers using self-service portal-My Support. This opportunity allows you to bring your experience to support enhancing webforms submitted via self-service portal. To help us enhance the webforms support capability within Deloitte ITS, we are looking for an Analyst with extensive experience in technical troubleshooting who can drive them to resolution independently.

Θ Positions: Webform Analyst

Θ Job Location: Hyderabad

Θ Salary: As per company Norms

Θ Job Type: Full Time / Part Time

Θ Requisition ID: 209055

Required Skills & Qualifications:

• Bachelor of Engineering / Bachelor of Technology / Graduate
• 1 to 3 years’ experience in a similar role and Enterprise organisation.
• Strong communication & presentation skills.
• Extensive knowledge of ServiceNow in ticket management and data extracts/dashboard presentation.
• Strong knowledge of Windows technical troubleshooting including Macs, Mobile Devices, iPads.
• Experience at service desk providing support across various channels including phone support.
• MS office suite efficiency
• Thorough understanding of IT Infrastructure areas and platforms (Exchange, Teams, Zoom, Intune, SharePoint, SQL Services, Security Ops, End User Technologies (EUT))
• Provide L1 troubleshooting / resolution for SME teams
• Experience on product-based support
• Hands-on experience in Active Directory, Microsoft Identity Manager, CyberArk platforms.
• Ownership of issues to improve customer experience.
• Understanding of the CSI process.
• Full understanding of the full stack of support levels.

Desirable:

• ITIL Foundation v3/v4
• Added experience to work using Genesys Cloud tool.
• Identifying and supporting the automation of manual Monotonous processes.
• Experience on Knowledge Base management
• Experience in data visualization, Office365, Macs

Responsibilities:

• Handling webforms generated by users submitting self-service queries - Using Genesys Cloud & ServiceNow
• Incident and Request handling
• Proactive, Problem-Solving skills and display ownership characteristics
• Multitasking and capable of working in a fast-paced environment adhering to shift timings

 

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