NIQ Recruitment Drive; Hiring Junior Associate – Apply Now

Junior Customer Service Associate Jobs in NIQ 2025!!!

NIQ announced job vacancy for the post of Jr. Customer Service Associate. The place of posting will be at Pune. Candidates who have completed Graduate / Post Graduate with Fresher are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	NIQ
Required Qualifications	Graduate / Post Graduate
Skills	Communication, Translate Technical Details, Network Relationships
Experience	Freshers
Category	Customer Service

Jr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.

Θ Positions: Jr. Customer Service Associate

Θ Job Location: Pune

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 744000040271736

Required Skills & Qualifications:

• Bachelors/ Masters Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor in Engineering
• Preference to candidates having exposure to Power BI or Advanced Excel
• Analytical skills and aptitude for data and operational processes
• Project management aptitude (critical path, task sequencing, problem solving, etc.)
• English language proficiency: writing and verbal

Soft Skills:

• Communicate clearly with customers
• Ability to translate technical details from different customer contexts
• Build network relationships in multi-cultural environment
• Troubleshooting using influencing skills
• Ability to work under pressure and ask for support when required

Responsibilities:

• The person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.
• He/she will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.
• Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business Plan
• Responsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as needed
• Working closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasks.
• Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.
• Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.
• Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.

Benefits:

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

 

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