Poshmark Recruitment Drive; Hiring Community Associate – Apply Now

Email Disputes Support Job Openings in Chennai 2025!!!

Poshmark announced job vacancy for the post of Email Disputes Support. The place of posting will be at Chennai. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Poshmark
Required Qualifications	Graduate
Skills	Communication & Customer Service
Work Type	Onsite
Job Posted On	26.02.2025

As a Community Associate, you are responsible for providing front-line customer support to their growing Community.  You will triage and respond to high volumes of time-sensitive customer inquiries--related to orders, their account, and provide detailed product education.  Their goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience.

Θ Positions: Email Disputes Support

Θ Job Location: Chennai

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R-200214

Required Skills & Qualifications:

• Bachelor’s degree or equivalent experience; new college graduates are encouraged to apply
• Enthusiastic about community, customer service, and spreading love and kindness
• Endless patience and a positive attitude with the ability to turn a negative into a positive
• Competitive by nature; thrives off the success of a team
• Believes that helping users is crucial to the growth and success of the company
• Strong computer and typing skills
• Exceptional written communication skills with keen attention to detail

Responsibilities:

• Engage with Poshmark users regarding dispute cases via email support
• Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
• Respond to users in a timely, friendly, and professional manner
• Execute decisions to fairly resolve disputes following Poshmark’s return policies
• Communicate with Poshmark users in a friendly, helpful, and patient manner via email
• Gather feedback and suggestions from the Community
• Strive to exceed volume and CSAT/QA goals
• May be required to work on holidays and overtime as needed

6-Month Accomplishments:

• Independently handle trained cases with efficiency and accuracy
• Provide resolutions based on guidelines and policies
• Meet daily case goals on a consistent basis

12+ Month Accomplishments:

• Navigate assigned Tier cases with ease
• Absorbed tier knowledge without depending on resources
• Meeting and or exceeding all performance metrics

 

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