Oracle Recruitment Drive; Hiring Technical Support Analyst - Apply Now

Entry Level job Openings in Bangalore Oracle 2025!!!

Oracle announced job vacancy for the post of Technical Support Analyst 2. The place of posting will be at Bangalore. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Oracle
Required Qualifications	Graduate
Skills	CSS, HTML, Technical Support
Category	Support
Job Posted On	25.02.2025

They are seeking a skilled and customer-focused Technical Support Specialist-1 to join their team. In  this  role,  you  will  provide  technical  assistance  and  support  to clients and internal users, ensuring timely resolution of technical issues while maintaining high customer satisfaction. The ideal candidate must be flexible and willing to work in any timezone to support global operations.

Θ Positions: Technical Support Analyst 2

Θ Job Location: Bangalore

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 279148

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).
• Proven experience of 1-2 years in technical support, IT helpdesk, or a similar role.
• Strong problem-solving skills and the ability to diagnose technical issues.
• Proficiency in HTML, CSS, JavaScript and Frontend libraries. 
• Familiarity with networking concepts, hardware, and software troubleshooting.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to prioritize tasks.
• A customer-first mindset with a focus on delivering exceptional service.

Responsibilities:

• Respond to and resolve technical inquiries and support tickets via phone, email, or chat.
• Diagnose, troubleshoot, and resolve software, and network-related issues.
• Provide step-by-step guidance to users on system functionality and best practices.
• Collaborate with the development and IT teams to escalate and resolve complex issues.
• Document support interactions, solutions, and common issues in the knowledge base.
• Train users on new technologies, tools, or updates as needed.
• Monitor system performance and report recurring issues or trends to the relevant teams.
• Assist in the setup, configuration, and maintenance of software systems.
• Ensure compliance with company policies and industry best practices in all support activities.
• Flexibility to work in any timezone as required by the role.

 

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