ZS Recruitment Drive; Hiring Technical Support Associate – Apply Now

Technical Support Associate Job Openings in Pune 2025!!!

ZS announced job vacancy for the post of Technical Support Associate. The place of posting will be at Pune. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	ZS
Required Qualifications	Graduate
Skills	Systems Administration
Work Type	Onsite
Category	Enterprise

They seek applicants for Technical Support Associate position in their Pune, India office.  Technical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. This position serves on the local IT team supporting 9000 users in their two India offices. The position will support local users, as well as remotely supporting other users in India, China, Japan and possibly other global offices.

Θ Positions: Technical Support Associate

Θ Job Location: Pune

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 21475

Required Skills & Qualifications:

• BS/BE with record of high academic achievement.
• A+ certification or Microsoft Certified Systems Administrator
• Eagerness to contribute in a team-oriented environment
• Ability to work methodically and analytically in a quantitative problem-solving environment.
• Excellent leadership, communication, and organizational skills
• Strong customer service skills

Responsibilities:

• Provide support for Laptops, printers, and basic MS teams phone support.
• Installing and configuring computer hardware operating systems and applications. Win 11, Macbook, Office 365, Outlook, DLP, backup tools.
• Technical Support tools / OS Imaging: VNC, VPN / SCCM
• Handling MS team’s telephony related issues
• Troubleshooting domain connectivity and outlook related issues
• MacBook configuration, support.
• Support for mobile devices - android and iOS, proficiency in MDM tool
• Installing and support for printers, VC equipment’s, zoom equipment’s, board room setup.
• Web conferencing applications support – zoom, skype, WebEx, MS Teams
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
• Level 1 troubleshooting for LAN, wireless connectivity.
• Supporting the roll-out of new applications and software’s.
• Setting up new user accounts and profiles and dealing with password issues.
• Handling File server and file share access and related issues.
• Troubleshooting ZS Application related issues.
• Provide support for data center maintenance activity.
• Monitoring email alerts and work with other teams to solve the problems.
• Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management.
• Maintaining and reviewing documentation including records of purchase items, costs, deliveries, and IT equipment’s inventories.
• Rapidly establishing a good working relationship with users, vendors, and other professionals.
• Flexible with work timings and shifts.
• Travel as needed by projects.

 

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