Checkmarx Recruitment Drive; Hiring First Line Support Engineer – Apply Now

First Line Support Engineer Job Openings in Pune 2025!!!

Checkmarx announced job vacancy for the post of First Line Support Engineer. The place of posting will be at Pune (Hybrid). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Checkmarx
Required Qualifications	Graduate
Skills	Communication, Windows/Linux OS
Category	Research & Development
Work Type	Hybrid

They are looking for a technical support engineer to join their First Line Support team. The First Line Support Engineer will be the first to assist their customers with their demanding and complex cases. You will be expected to analyze and understand the problem quickly, suggest a solution or ask for essential information. You will be expected to learn new products and technologies. In addition, you are expected to have excellent communication and customer service skills.

Θ Positions: First Line Support Engineer

Θ Job Location: Pune (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• English as a spoken/written language, with excellent communication skills
• Excellent problem-solving abilities
• BS degree in Information Technology, Computer Science, or relevant field
• At least 0-1 year of proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
• Familiar with Windows/Linux OS environments
• Ability to think on one’s feet, learn complex products and discover creative methods to assist customers.
• Ability to diagnose and troubleshoot technical issues
• Ability to provide step-by-step technical help, both written and verbal
• Basic knowledge of Networking/Internet Services is an advantage
• Basic knowledge Experience working with authentication protocols is an advantage
• Basic knowledge with IIS, Apache, Certificates, Docker, and MS SQL Server is an advantage
• Familiar with Salesforce, Confluence and Trello tools is an advantage
• Recent BE /B.Tech Graduate (2024, 2025) are preferred.

Additional Requirements:

• Ability to work in a team and communicate effectively
• Get stuff done attitude!
• Answer customer phone calls
• Willing to take on challenges anytime. Going above/beyond the call of duty
• Located in Pune
• Hybrid work model

Responsibilities:

• Provide the first response to customers mainly through the Salesforce support system and occasional phone calls
• Conduct initial analysis and classification of customer cases
• Use various resources (acquired knowledge, knowledgebase, product documentation, etc.) to solve cases
• Gather essential information needed for the skill-based teams to further handle the case
• Smart routing – based on the case analysis, route to the correct skill-based team
• Contribute to knowledge sharing (writing articles, including Root Cause Analysis (RCA) for resolved cases)
• Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings

 

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