Genpact Recruitment Drive; Hiring Process Associate – Apply Now

Process Associate - Service Desk L1 Job Openings in Hyderabad 2025!!!

Genpact announced job vacancy for the post of Process Associate - Service Desk L1. The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Genpact
Required Qualifications	Graduate
Skills	Active Listening, Demonstrating Empathy
Category	Consulting
Work Type	Onsite

This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation.

Θ Positions: Process Associate - Service Desk L1

Θ Job Location: Hyderabad

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: ITO089194

Required Skills & Qualifications:

• Graduate in any stream
• Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
• Ability to speak to a non-technical audience about technical problems
• Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.

Preferred Qualifications/ Skills

• Good communication skills
• Demonstrate proficiency in the following technical skills:
• PC/Laptop
• Basic Networking
• Chrome, Edge & Mozilla Firefox
• Operating systems
• MS Office 2016

Responsibilities:

• Assist end users through chat sessions, addressing their queries and concerns promptly.
• Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
• Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
• Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
• Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
• Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.

 

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