Coates Work from Home Jobs; Hiring Technical Support Engineer - Apply Now

Remote Technical Support Engineer Job Openings 2025!!!

Coates announced job vacancy for the post of Technical Support Engineer L2. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Coates
Required Qualifications	Graduate
Skills	IT systems, Networking or Hardware
Category	Support
Work Type	Remote

The Level 2 Technical Support Engineer (TSE) will work as a bridge between customers and Coates Group's internal team, providing customers with technical solutions and ongoing technical support. The L2 TSE is the second line of support, acting as a first point of escalation for L1, which can be from customers or internal L1 Customer Support specialists.

Θ Positions: Technical Support Engineer L2

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 17458313

Required Skills & Qualifications:

• Comfortable working on a rotational shift pattern, including night shifts.
• Basic knowledge in IT systems, networking or hardware
• Basic knowledge in a Linux (especially Ubuntu) environment
• Good to have knowledge of scripting (e.g. Bash, JavaScript, basic PHP, etc.)
• Understanding of server-client architecture
• Strong knowledge of Microsoft PowerPoint and Excel is an added advantage
• Degree in IT ( BCA/MCA/Engineering or equivalent qualification)
• Excellent Communication skills

Responsibilities:

• Handle and resolve support tickets from ticketing systems escalated by L1 points of contact
• Provide phone and email support, or remote assistance, to all clients
• Proactively stay up to date with all the latest technologies concerning Coates products and the underlying technologies
• Update and work-assigned cases in a timely manner adhering to the SLA
• Maintain strong customer rapport and excellent, timely communication
• Liaise with external clients and internal stakeholders to provide solutions and ensure service level agreements are met
• Troubleshoot, respond and resolve software/hardware issues within defined SLA.
• Address and resolve support tickets from our ticketing system.
• Provide basic network support
• Hardware configuration and installation of software.
• Interact with the Project Manager and Support Lead for tickets that require escalation.
• Perform basic L2 troubleshooting and liaising with the onsite technicians
• Setting and preparation for newly introduced stores.
• Verification and maintenance of small devices (basic assembly, SSD, and RAM replacement), OS/software installation, manufacturer warranty  application, etc.
• Timely escalation of technical issues to L3 Support engineer

 

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.