Fresh Prints Work from Home Jobs; Hiring Technical Support Specialist – Apply Now

Remote Technical Support Specialist Job Openings 2025!!!

Fresh Prints announced job vacancy for the post of Technical Support Specialist. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Fresh Prints
Required Qualifications	Graduate
Skills	Troubleshooting methodologies and common IT issues
Shift Timing	8:00 pm IST - 5:00 am IST
Work Type	Remote

As a Tech Support Specialist at Fresh Prints, you will be the first point of contact for resolving technical issues related to their internal systems, websites, and customer-facing platforms. You will play a critical role in diagnosing, troubleshooting, and ensuring the smooth functioning of their digital products. If you have a knack for problem-solving and enjoy helping people, this position is a great opportunity to contribute to a dynamic and creative environment. As Fresh Prints grows, you will too. With time, you will be given the space and guidance to have a tremendous impact on the company's future. For the right person, this role offers an uncapped opportunity.

Θ Positions: Technical Support Specialist

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 5365957004

Required Skills & Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• 1-2 years of experience in a technical support role or related position.
• Strong knowledge of troubleshooting methodologies and common IT issues.
• Familiarity with Fresh Prints tech stack (knowledge of Angular, Node.js, MySQL, AWS, and React is a plus).
• Excellent problem-solving skills and attention to detail.
• Outstanding verbal and written communication skills.
• Ability to work in a fast-paced, startup environment and handle multiple priorities.
• Experience using helpdesk software (e.g., Freshdesk) is preferred.
• Familiarity with Agile methodologies is a plus.

Responsibilities:

• Provide timely and accurate technical support to Fresh Prints internal teams and external users.
• Diagnose and troubleshoot software issues.
• Respond to queries via email, chat, or phone, ensuring high customer satisfaction.
• Guide customers and team members through step-by-step solutions for resolving issues.
• Escalate unresolved issues to the appropriate engineering or product development teams.
• Document technical issues, processes, and solutions in an organized and accessible format.
• Assist in creating user-friendly documentation, FAQs, and guides for common issues.
• Collaborate with IT and product teams to identify and fix recurring issues.
• Help ensure that all tech-related services, including our website, ordering system, and internal platforms, function smoothly.

Benefits:

• Competitive salary
• Health insurance
• The opportunity to learn a lot rapidly
• Working with a talented and engaged team dedicated to building a business together.

 

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