Diebold Nixdorf Recruitment Drive; Hiring Service Desk Representative – Apply Now

Service Desk Representative job Openings in Hyderabad 2025!!!

Diebold Nixdorf announced job vacancy for the post of Service Desk Representative. The place of posting will be at Hyderabad. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Diebold Nixdorf
Required Qualifications	Graduate
Skills	Service Desk Support
Category	Service Operations
Work Type	Onsite

Expect more. Connect more. Be more at Diebold Nixdorf.  Their teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join them in connecting people to commerce in this vital, rewarding role. Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.

Θ Positions: Service Desk Representative

Θ Job Location: Hyderabad

Θ Salary: As per company Norms

Θ Job Type: Full Time  

Θ Requisition ID: 14604

Required Skills & Qualifications:

• Graduate or equivalent work experience required.
• Minimum of 2-4 years of relevant experience or equivalent combination of education and experience in Service Desk Support.
• Good local/client's language skills (Written and spoken) as well as business English skills (Written and spoken) required.

Responsibilities:

• Interfaces with customers and internal departments and helps resolve basic to moderately complex inquiries.
• Addresses issues escalated from less experienced team members.
• Proactively informs manager about potential problems and suggests improvement actions.
• Reports on faulty master data.
• Advises less experienced team members on process and other deviations.
• Updates and verifies USU solutions and KScout trees after verification with level 2 or solution experts.
• Ensures solution tree and knowledge base information is up to date and appropriately applied to address customer issues.
• Defines and recommends working practice and other process improvements.
• Ensures that established KPIs are achieved.

 

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