DigitalOcean Recruitment Drive; Hiring Associate Cloud Support Engineer – Apply Now

Associate Cloud Support Engineer Job Openings in Hyderabad 2025!!!

DigitalOcean announced job vacancy for the post of Associate Cloud Support Engineer. The place of posting will be at Hyderabad (Hybrid). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	DigitalOcean
Required Qualifications	Graduate
Skills	Configuring, starting, and debugging Nodejs
Work Type	Remote
Category	Information Technology

They’re looking for someone passionate about customer advocacy, improving the customer experience, and providing world-class support for their App Platform offering. As a Cloud Support Engineer, you'll work both independently and collaboratively with your team to troubleshoot and resolve highly-technical issues that customers encounter while using their platform. You'll partner cross-functionally with their product and engineering teams to drive feedback, improve internal & external tooling, launch new products & features, and deliver an exceptional customer experience.

Θ Positions: Associate Cloud Support Engineer

Θ Job Location: Hyderabad (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 6735816

Required Skills & Qualifications:

• Graduate
• Willingness to work during night hours i.e. 10:00 pm - 6:30am IST
• Experience configuring, starting, and debugging Nodejs (or other common) applications
• Experience with Linux command line operations
• Excellent written and verbal communication skills
• Successful track record in providing exceptional support to tech-savvy customers
• Unrivaled passion for customer advocacy and technology
• Strongly identify with our products, brand, and team culture
• Growth mindset, with an unrelenting focus on improving your knowledge and skill set
• Highly self-motivated with the ability to work independently and collaboratively with a high degree of autonomy in a remote work environment
• Strong analytical and pattern recognition skills
• Bonus: Experience in deploying and managing production-ready applications
• Bonus: Familiarity with 12-factor app methodology
• Bonus: Experience with Continuous Integration / Continuous Delivery (CI/CD)
• Bonus: Programming/Scripting languages (Bash, PHP, Go, Python, NodeJS)
• Bonus: Knowledge of, and contribution to Open Source projects
• Bonus: Experience with one or more database engines (MySQL, MariaDB, PostgreSQL, Redis, MongoDB)

Responsibilities:

• Responding to a high volume of technical tickets generated by our customers in a timely manner
• Troubleshooting common issues related to  Nodejs (and common app stack) configurations (database, dependencies, env vars, etc).
• Investigating root cause of app failure (server crash, datacenter outage, resource exhaustion, etc)
• Working both collaboratively and independently with our support, product, and engineering teams
• Identifying, communicating, and documenting process and policy improvements

 

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