ZS Recruitment Drive; Hiring Technical Support Associate – Apply Now

Technical Support Associate Job Openings in Pune 2025!!!

ZS announced job vacancy for the post of Associate - TAC. The place of posting will be at Pune. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	ZS
Required Qualifications	Graduate
Skills	IT Helpdesk / Service Desk
Category	Enterprise
Work Type	Onsite

They seek TAC Associates to join their WTC office in Pune, India. TAC Associates handle 1st level support calls/emails/chats from ZS offices worldwide in a user environment consisting of PC/MAC running the standard suite of business applications.

Θ Positions: Associate - TAC

Θ Job Location: Pune

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 22447

Required Skills & Qualifications:

• Strong oral and written communication skills
• Ability to approach problem-solving methodically and analytically
• Bachelor's degree required, Master's degree desirable
• 1-2 years of relevant experience in Customer Support, or preferably IT Helpdesk / Service Desk
• Strong customer service orientation
• Professional appearance and demeanor, with ability to exercise good judgment and discretion
• Ability to work varied hours, enabling support in a 24/7 environment
• A+ certification or Microsoft Certified Systems Administrator (desirable, not mandatory)
• Experience with Service Now tool (desirable, not mandatory)
• Certification in ITIL or similar framework

Responsibilities:

• Troubleshooting IT-related issues for a user population of ZS employees and clients using ZS proprietary software via telephone and remote access.
• Provide L1 Technical Support for the Windows/MAC machines, printer ZS proprietary software.
• Diagnose and resolve technical issues related to operating systems, applications, and hardware
• Familiarity with basic networking concepts and protocols.
• Common query topics include - VPN, Outlook (and other O365 Apps and Services), Active Directory and Exchange, Network Connectivity, Software Installation (using SCCM and Privilege Management), File Server and File Share access, FTP, Application specific issues, Intune Support & Management etc.
• Handling administrative tasks such as tracking TAC calls/chats, timely follow up of all assigned tickets in your bin until closure, re-assigning tickets to the relevant L2 teams and following up via emails as required, assisting with organizational efforts, maintaining chargebacks for licensed software etc
• Additional TAC projects/tasks as assigned based on performance.

 

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