Edifecs Work from Home Jobs; Hiring Associate Support Engineer – Apply Now

Remote Associate Support Engineer Job Openings 2025!!!

Edifecs announced job vacancy for the post of Associate Support Engineer. The place of posting will be at Remote (WFH). Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	Edifecs
Required Qualifications	Graduate
Skills	COM, VB, Jscript, Java and Perl C#
Category	Support
Work Type	Remote

Edifecs’ Associate Support Engineers triage incoming cases and help customers troubleshoot technical problems they face in using their solutions. The ideal candidate is a quick and motivated learner, has the ability to handle interruptions while fluidly switching between several projects, has strong customer service skills, and strong analytical aptitude. The position requires interaction with customers, sales team members and the product development team.

Θ Positions: Associate Support Engineer

Θ Job Location: Remote (WFH)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID:

Required Skills & Qualifications:

• Associates degree in a technology-related program or equivalent experience in a technical support role.
• Initiative is a must; must be hungry to learn new technologies and advance.
• Strong Knowledge in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C#.
• Familiarity with EDI and EDI systems or knowledge of HIPAA a plus.
• Ability to identify and clarify problems, set goals and able to resolve issues.
• Ability to work effectively on multiple tasks.
• Strong verbal and written communications skills.
• Excellent organizational skills must be detail oriented.
• Excellent customer service and interpersonal skills.

Responsibilities:

• Receive and triage incoming cases (email, phone, and web).
• Provide technical support to enterprise clients related to technical and operational. aspects of the products, including troubleshooting, CRM system updates, support case. acknowledgements, provisioning activities, etc.
• Collaborate with other Product Support team members.
• Deliver a consistent, responsive and satisfying Customer Experience on each contact.
• Follow standard operational procedures for case management.
• Contribute to the administration of our infrastructural systems.
• Some administrative work in support of the Product Support team.
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
• Meet all quality and productivity performance goals.

 

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