GE Vernova Recruitment Drive; Hiring Customer Support Specialist – Apply Now

Customer Support Specialist Job Openings in Noida 2025!!!

GE Vernova announced job vacancy for the post of Customer Support Specialist. The place of posting will be at Noida. Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	GE Vernova
Required Qualifications	Graduate
Skills	IT/ TCP IP networks/ cyber security
Category	Services
Position Type	Early Career

Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Θ Positions: Customer Support Specialist

Θ Job Location: Noida

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: R5006412

Required Skills & Qualifications:

• This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience).
• Candidate should be an Engineering graduate (B.E./ B.Tech.)

Desired Characteristics:

• Candidate should have good understanding of IT/ TCP IP networks/ cyber security
• Candidate with basic understanding/ working experience of SCADA systems should be preferred
• Strong oral and written communication skills. Ability to document and plan activities.
• Confident on managing system issues, troubleshooting and defining Root cause
• Balanced approach to face customer meetings and discussions
• Open to travel on short notices to address System issues at multiple sites in different geographies

Roles & Responsibilities:

• Research and troubleshoot issues involving all aspects of the GE Digital solutions, including but not limited to configuration, user interface, network and communication connectivity and performance, Cloud and on- premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality.
• Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area.
• Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area.
• Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters.
• Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

 

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